Analytics 101: How to Understand, Analyze and Improve Your Site from the Numbers

When I’m asked what I do for a living, I find myself getting tongue-tied, because I don’t do one particular thing— I am a freelance publisher, digital marketer and a marketing consultant. While that may seem like an odd combo, it’s one that has served me well as I’ve learned a lot about content creation and the analytics behind running a successful website. I know how to balance compelling and creative content that can also drive traffic, email signups, and sales.

But I know for many bloggers and entrepreneurs, this is not the case. Maybe you want to spend your days sharing your latest style picks on your fashion blog or talking turkey on your outdoors blog. Or maybe you just want to sell as many bottles of your organic, cruelty-free magic moisturizer as possible. Most likely, you didn’t go into business just for the sake of learning how to become a successful marketer.

If you need a little extra support, check out our home page, adpinz.com. Our digital tools help you create a professional, polished website so you never have to worry about broken code or struggling to make your website look good. Once your site is ready, you can use our impressive range of features to help you create content and promote your website, like the newly launched app features for all smartphones. Plus we have Google analytics, tools that you aren’t likely to find anywhere else without spending a lot of extra money.

Luckily, you can manage your own website’s analytics if you have a little help getting started. I’m going to share my top ten tips for examining your website metrics and how you can utilize the information you’ve gained to help improve your website.

1.Number of session (visits)

We believe that a website should be the hub of any global marketing strategy. One of the first metrics we look at is total number of visits. As part of analytics, we are able to look at more than just the total number of visits to a website, but also identify the success rate of particular CTAs (call to action) and keyword strategies.


website-analytics-new-sessions

2. % of New Sessions

Of the total number of visits to your website, how many were returning visitors and how many were new? By looking at the percentage of new sessions we are able to determine if our website is attracting new visitors and whether our website offers enough value to warrant return visits.


website-analytics-channels

3. Channels

By default, Google Analytics organizes acquired website traffic into 8 channels:
Direct, organic search, Referral, Email, paid search, other advertising, Social and Display. These groupings allow you to immediately segment your traffic source and identify specific patterns of behavior for each source.


website-analytics-bounce-rate

4. Bounce Rate

Bounce rate (reported as a %) is the percentage of single-page website visits. Simply, it tells us what % of our website visitors left after viewing only one page. Naturally, we want this number to be as low as possible. There are a number of factors which could contribute to a high bounce rate. Generally, a high bounce rate could point to the lack of relevant content, usability issues, poor presentation, etc. It should be noted that “single-page” visitors doesn’t necessarily mean there’s something wrong with your website design and development. A visitor may have come to your site to find your phone number, address, etc. Once they had the information they needed, there was no need to visit another page.


website-analytics-conversion-goals

5. Conversion Goals

Many people think a conversion is a purchase. I had a visitor to my website and I converted them to a client. While that is certainly a form of conversion you should be measuring, there is so much more. Let’s think of conversion goals as business objectives. While the end-game may be to increase revenue, there are many other steps in the engagement cycle that can be tracked. A few examples are email subscriptions, contact form submissions, content downloads, engaging in a live chat, watching videos, etc.


website-analytics-engagement

6. Engagement

Engagement is often overlooked as an important component of analysis and understanding website visitor behavior. Engagement measures the amount of time visitors stay on your website, as well as how many pages they visit. The optimal amount of time visitors spend on your website varies with business objectives and the nature of the website. While an increase in the engagement metric can be the result of improved stickiness and valuable content; it may also identify patterns consistent with users not being able to quickly find the information they seek.


website-analytics-site-content

7. Site Content

Site content breaks down every page on your website and tracks total number of page views, unique page views, average time on page, entrances, bounce rate, % exit and (if you track revenue and goals) page value. The Site Content report give a quick overview of the most popular pages and sections of a website. You can quickly identify whether users are getting to the pages you want them to and make marketing decisions based on the results.


website-analytics-devices-mobile

8. Devices/Mobile

The growth in popularity of smart phone, tablet, and other mobile devices has been incredible. Back in 2013 we wrote an article titled Is your company’s website ready for 129.7 million mobile visitors? Most business owners looking to have a new website designed (or redesigned) often picture their visitors as sitting at a desk, browsing on a desktop. “Our clients are all business people, they don’t use their mobile devices for work.” Is that right? We regularly find that mobile visitors represent the highest % of total visitors to our clients’ websites. Since we want to make sure that all visitors have the optimal experience, we use responsive web design to develop all of sites.


website-analytics-landing-pages

9. Landing Pages

As discussed earlier, landing pages (entrances) appear on the Site Content section of Google Analytics. A landing page is the page through which a visitor entered your website. The highest rated landing pages could represent the areas of your website most relevant to visitors’ search engine queries. Additionally, custom landing pages may be created to help track the response to a specific marketing campaign.


website-analytics-exit-pages

10. Exit pages

With so much to look at, exit pages are often overlooked. An exit page it the last page a visitor browses before leaving a website. A page might have a high exit % if the information on it is not deemed relevant or valuable. One should review pages with high exit % and identify the reason behind the visitor choosing to leave. We should note that some pages are expected to have higher exit rates based on where they fall in the desired visitor path. For example, the “thank you” page following a contact us form submission represents the end of the path, and therefore the visitor is often expected to leave after visiting this page.


Tracking is not Enough

If you want to have a successful website, it is critical that you both measure and learn from these 10 website analytics. Your website analytics should begin to guide you in the process of fine-tuning your site for optimal performance. Additionally, each implemented strategy should be tracked and it’s results analyzed so that any future efforts take into account these newly learned lessons.


Your Turn

  • Do you have analytics set up for your website?
  • Do you actually do anything with the information?
  • What are some other metrics that you use to make informed decisions?